Privacy Policy

  1. Overview and Data Controller
    www.relotidyhollow.com is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your information when you access our website or book our on-site moving and cleaning services.

In accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG), the data controller responsible for the processing of your personal data is:

Website: www.relotidyhollow.com

Company: AS Alles Sauber GmbH

Address: Bavariafilmplatz 3, 82031, Grünwald

Phone: +498964971

Email: vendor@relotidyhollow.com

  1. Types of Data Collected
    When you interact with our website, book services, or contact us, we may collect the following categories of personal data:

Identification and Contact Data: Name, service address, telephone number, and email address provided during the booking process.

Transaction and Booking Data: Details regarding the scheduled on-site moving and cleaning services, deposit payment records, and service history.

Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform data collected automatically when you visit our website.

  1. Purpose and Legal Basis for Processing
    We process your personal data strictly in accordance with applicable European and German data protection laws. The legal bases for our processing activities include:

Performance of a Contract (Article 6(1)(b) GDPR): Processing is necessary for the execution of your service bookings, appointment scheduling, and the processing of online deposits.

Legal Obligation (Article 6(1)(c) GDPR): Processing is required to comply with statutory commercial, tax, and financial record-keeping obligations under German law (such as the Handelsgesetzbuch and Abgabenordnung).

Legitimate Interests (Article 6(1)(f) GDPR): Processing is necessary for the security, optimization, and administrative operation of our website and services, provided that such interests are not overridden by your fundamental rights and freedoms.

  1. Payment Processing via Stripe
    To securely process online deposits for our on-site services, we utilize Stripe as our payment service provider. When you make a payment, your payment details (such as credit card information or bank details) are transmitted directly to Stripe.

Role of Stripe: Stripe acts as an independent data controller or processor for payment transactions, processing your financial data in compliance with strict international security standards, including the Payment Card Industry Data Security Standard (PCI-DSS).

Data Transmitted: We share transaction identifiers, booking amounts, and necessary contact information with Stripe solely for the purpose of executing and verifying your deposit payment.

Privacy Information: For further details regarding Stripe’s privacy practices, data retention, and your data subject rights concerning payment processing, please review Stripe’s Privacy Policy at https://stripe.com/privacy.

  1. Data Retention Periods
    We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including the fulfillment of legal, accounting, or reporting requirements:

Booking and Transaction Records: In compliance with statutory commercial and tax retention periods under German law (Sections 147 AO and 257 HGB), financial records, invoices, and associated transaction data are retained for 10 years.

General Correspondence and Inquiries: Customer support inquiries, communications, and non-transactional operational records are retained for 2 years following the completion of communication, unless a longer statutory retention obligation applies.

Technical and Log Data: Website server logs and technical usage data are typically deleted or anonymized within 30 days, unless required for investigating security incidents.

  1. Disclosure and Transfer of Data
    We do not sell, trade, or rent your personal data to third parties. Your data may be disclosed only to:

Service Providers: Trusted technical service providers and hosting partners who assist in the operation of our website under strict data processing agreements pursuant to Article 28 GDPR.

Payment Processors: Stripe, for the secure execution of deposit payments.

Legal Authorities: Public authorities, courts, or government bodies where required by applicable German or European law.

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are implemented, such as European Commission Standard Contractual Clauses (SCCs), to guarantee an adequate level of data protection.

  1. Your Rights as a Data Subject
    Under the GDPR, you possess the following rights regarding your personal data:

Right of Access (Article 15 GDPR): You have the right to request confirmation as to whether your personal data is being processed, and access to specific details of that data.

Right to Rectification (Article 16 GDPR): You have the right to request the correction of inaccurate personal data or the completion of incomplete data.

Right to Erasure (Article 17 GDPR): You have the right to request the deletion of your personal data under specific circumstances, provided there are no overriding statutory retention obligations.

Right to Restriction of Processing (Article 18 GDPR): You have the right to request the restriction of processing under statutory conditions.

Right to Data Portability (Article 20 GDPR): You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object (Article 21 GDPR): You have the right to object to the processing of your personal data based on legitimate interests.

Right to Lodge a Complaint (Article 77 GDPR): You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or place of the alleged infringement. The competent supervisory authority in Germany can be contacted locally.

To exercise any of these rights, please contact us at vendor@relotidyhollow.com.

  1. Data Security
    We implement appropriate technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. All data transmitted through our website is encrypted using industry-standard Transport Layer Security (TLS/SSL) technology.
  2. Changes to This Privacy Policy
    We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, regulatory updates, or operational adjustments. The updated version will be published on this page with a revised effective date.