Payment Terms

  1. Introduction and Scope

This document sets out the payment terms and conditions governing transactions processed through www.relotidyhollow.com (“we”, “us”, or “our”). We are officially registered in Germany, and our business operations comply with applicable German and European Union statutory regulations, including consumer protection and data protection frameworks. By booking our on-site moving and cleaning services and submitting a deposit through our website, you agree to be bound by these payment terms.

  1. Accepted Payment Methods

We offer secure electronic payment methods for booking our services. Customers may settle the required service deposit using the following payment instruments:

Visa

Mastercard

American Express

Apple Pay

Google Pay

All transactions are processed through encrypted payment infrastructure to safeguard your financial data. Your billing descriptor will appear on your bank or card statement as www.relotidyhollow.com.

  1. Pricing and Deposit Booking Model

Our residential moving and cleaning services operate on an online deposit booking model.

To secure a service appointment, a designated deposit amount must be paid in advance via our website checkout.

The remaining balance for the service is handled in accordance with our specific service fulfillment terms.

All prices listed on our platform are displayed in Euros (EUR) and include applicable statutory Value Added Tax (VAT) in accordance with German tax regulations, unless explicitly stated otherwise.

  1. Payment Processing and Security

Payment processing services on www.relotidyhollow.com are provided through Stripe. When you submit payment information, your transaction is processed directly through secure checkout systems.

You do not need to create or log into a Stripe account to complete your payment.

Stripe acts as our independent payment service provider and regularly monitors transactions for payment security and risk assessment purposes.

We maintain strict operational consistency between our registered German company details, our website information, and our payment gateway profile to ensure full regulatory compliance.

  1. Service Fulfillment and Booking Confirmation

Upon successful processing of your deposit payment, your booking is confirmed, and you will receive an electronic confirmation via email.

Service delivery and scheduling will proceed in accordance with our established fulfillment policies.

If you have inquiries regarding your booking, transaction status, or payment processing, our customer support team responds to all email inquiries within 24 hours at vendor@relotidyhollow.com.

  1. Data Protection and Cookie Compliance

We respect your privacy and process your personal and payment data in strict compliance with the General Data Protection Regulation (GDPR) and German data protection laws.

Our website utilizes a dedicated Cookie consent banner. Non-essential cookies and tracking mechanisms are only activated after you give explicit consent by clicking the “Accept” button on our Cookie banner.

For comprehensive information regarding how we collect, store, and process your data, please refer to our dedicated Privacy Policy page.

  1. Company and Contact Information

For any formal inquiries, contractual questions, or support requests regarding your payments or bookings, please contact us using the details below:

Company: AS Alles Sauber GmbH

Address: Bavariafilmplatz 3, 82031, Grünwald

Phone: +498964971

Email: vendor@relotidyhollow.com