Cookie Policy
- Introduction
This Cookie Policy applies to www.relotidyhollow.com (“we”, “our”, or “us”), operated by our registered company located in Germany (Address: Bavariafilmplatz 3, 82031, Grünwald, Email: vendor@relotidyhollow.com, Phone: +498964971). This policy explains how we use cookies and similar tracking technologies on our website in compliance with the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), and the German Telecommunications and Telemedia Data Protection Act (TTDSG).
- What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or smartphone) via your web browser when you visit a website. They are widely used to make websites function efficiently, enhance user experience, and provide analytical data to website operators.
- Your Consent and Control
In strict compliance with European and German regulations, non-essential cookies (such as analytics and marketing cookies) are only deployed if you provide your explicit, prior consent.
Cookie Banner: Upon your first visit to our website, a cookie consent banner will appear, allowing you to freely choose whether to accept or decline non-essential cookies.
Opt-In Requirement: We will not use non-essential cookies unless you click the “Accept” button on our cookie banner.
Managing Preferences: You can change or withdraw your consent at any time through your browser settings or via our cookie preference manager on the website. Disabling cookies may limit certain functionalities of our booking system.
- Categories of Cookies We Use
Essential (Strictly Necessary) Cookies
These cookies are mandatory for the technical operation and basic functionality of our website. They enable core features such as page navigation, security, session management, and booking deposit processing.
Legal Basis: Art. 6 Abs. 1 lit. f GDPR (Legitimate Interest for secure website operation) or § 25 Abs. 2 TTDSG.
Retention Period: These cookies are typically session-based and are automatically deleted when you close your browser, or persist for up to 30 days for session continuity.
Analytical and Performance Cookies
These cookies collect statistical information about how visitors interact with our website (e.g., most visited pages, error messages). This helps us improve website performance and user navigation.
Legal Basis: Art. 6 Abs. 1 lit. a GDPR and § 25 Abs. 1 TTDSG (Consent).
Retention Period: Stored for a maximum duration of 12 months, unless deleted earlier by the user.
- Third-Party Cookies and Payment Processing
We utilize trusted third-party service providers to facilitate secure online transactions for our on-site moving and cleaning booking services.
Stripe Payment Processing: When you proceed to checkout to pay your booking deposit, third-party cookies associated with Stripe are deployed to process payments securely, prevent fraud, and comply with financial regulations. Stripe handles these cookies and the associated payment data in accordance with applicable data protection standards.
Legal Basis: Art. 6 Abs. 1 lit. b GDPR (Performance of a contract) and Art. 6 Abs. 1 lit. f GDPR.
Retention Period: Retention periods for third-party cookies are determined by Stripe and vary from session duration up to 24 months, depending on fraud prevention requirements.
- Your Data Protection Rights Under GDPR
As a data subject located in the European Union, you possess the following rights regarding your personal data processed via cookies:
Right of Access (Art. 15 GDPR): Request confirmation as to whether personal data concerning you is being processed.
Right to Rectification (Art. 16 GDPR): Request correction of inaccurate data.
Right to Erasure (Art. 17 GDPR): Request deletion of your data under specific conditions.
Right to Restriction of Processing (Art. 18 GDPR): Request limitation of data processing.
Right to Data Portability (Art. 20 GDPR): Receive your data in a structured, commonly used format.
Right to Object and Withdraw Consent (Art. 7 Abs. 3 & Art. 21 GDPR): Withdraw your cookie consent at any time with effect for the future.