FAQ Page

  1. How does the booking process work?

To secure your requested moving and cleaning service schedule, customers are required to pay an initial deposit online through our website. Once the deposit transaction is successfully completed, your timeslot is officially reserved, and a confirmation containing your booking reference will be sent to your email address at vendor@relotidyhollow.com. The remaining balance for the service is settled according to the agreed terms upon completion of the on-site work.

  1. What is your cancellation and rescheduling policy?

Cancellations or rescheduling requests must be submitted in writing via email to vendor@relotidyhollow.com at least 48 hours prior to the scheduled start time of the service. Cancellations requested outside of this timeframe or failure to provide access to the premises at the agreed appointment time will result in the forfeiture of the paid deposit to cover operational resource allocation.

  1. What happens if I need to modify my service details after booking?

Any adjustments to the scope of your moving or cleaning requirements must be communicated promptly through vendor@relotidyhollow.com. While we endeavor to accommodate reasonable modifications based on operational capacity, changes requested on short notice may require a separate service appointment or an adjustment to the final quotation.

  1. Are there any specific customer preparations required prior to the service team’s arrival?

Customers are responsible for ensuring clear and unobstructed access to the designated rooms and properties, including securing necessary parking permits or loading zone authorizations for our service vehicles where applicable. Valuables, fragile personal items, and currency must be safely stored away by the customer prior to the commencement of the work.

  1. What are the accepted payment methods for online deposits?

We accept major credit and debit card payments securely processed through our integrated online checkout system. All payment details are handled in accordance with applicable European data protection standards and PCI-DSS compliance requirements.

  1. How can I contact customer support for inquiries or assistance?

For any questions regarding your booking, service execution, or scheduling, you can reach our administrative team directly via email at vendor@relotidyhollow.com or by post at our registered corporate address:

Company: AS Alles Sauber GmbH

Address: Bavariafilmplatz 3, 82031, Grünwald

Phone: +498964971

Email: vendor@relotidyhollow.com