Terms and Conditions

  1. Introduction and Agreement
    Welcome to relotidyhollow.com (“Website”). These Terms and Conditions (“Terms”) govern your access to and booking of residential moving, cleaning, and related home support services (“Services”) provided through this Website. By accessing our Website, booking an appointment, or utilizing our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must refrain from using our Website and booking our Services.

The provider and operator of this Website and the party responsible for the provision of the Services is:

Company: AS Alles Sauber GmbH

Address: Bavariafilmplatz 3, 82031, Grünwald

Phone: +498964971

Email: vendor@relotidyhollow.com

  1. Scope of Services and Booking Process
    We provide on-site residential moving and cleaning support services tailored to clients across Europe, operating in compliance with applicable German and European Union consumer protection frameworks.

Online Deposit Booking Model: Services offered through this Website operate on a deposit booking structure. When you select and book a service, a specified advance deposit is required online to secure your requested appointment slot.

Remaining Balance: The remaining balance for the rendered services is due upon completion of the on-site work, in accordance with the pricing agreed upon at the time of booking.

Contract Formation: A binding service contract is established only upon our electronic confirmation of your booking and receipt of the applicable deposit payment. We reserve the right to decline or refuse any booking at our sole discretion prior to service execution.

  1. Pricing and Payments
    All prices displayed on the Website reflect the service rates for your selected appointments.

Payment Methods: Payments, including advance booking deposits, are processed securely through authorized payment processing infrastructure integrated into our Website.

Payment Security: We implement standard encryption and technical safeguards to protect transaction data during transmission. While we apply robust industry-standard measures to secure financial transactions, absolute protection against all conceivable security vulnerabilities cannot be guaranteed.

Pricing Accuracy: We make reasonable commercial efforts to ensure that all service pricing displayed on the Website is accurate. In the rare event of a manifest pricing error, we reserve the right to correct the error and notify you prior to service execution, offering you the option to confirm the booking at the correct price or cancel it.

  1. Cancellation, Rescheduling, and Withdrawal Rights
    As our services are booked online, statutory consumer protection regulations regarding distance selling and consumer rights apply where relevant.

Right of Withdrawal: If you contract our services as a consumer residing within the European Union, you generally possess a statutory right to withdraw from the contract within 14 days from the date of contract conclusion, without providing any reason.

Execution Prior to Withdrawal Period Expiration: By booking a service scheduled to take place within the statutory withdrawal window, you expressly request that we commence the performance of services before the expiration of the withdrawal period. You acknowledge that if the service is fully performed, your right of withdrawal expires upon complete fulfillment of the contract. If you withdraw after performance has commenced but before completion, you shall pay a proportionate amount corresponding to the services provided up to the time of your notification of withdrawal.

Customer-Initiated Rescheduling: Appointments may be rescheduled or canceled by contacting us at vendor@relotidyhollow.com subject to our advance notice timelines specified during the checkout process. Failure to provide timely notice for cancellations may result in the forfeiture of the advance deposit to cover operational resource allocation.

  1. Intellectual Property and Website Use
    All content included on this Website, including text, graphics, logos, images, layout, and software code, is the property of relotidyhollow.com or its content suppliers and is protected by international copyright, trademark, and intellectual property laws.

Authorized Use: You are granted a limited, non-exclusive, revocable license to access and use the Website solely for personal, non-commercial purposes related to viewing and booking our Services.

Prohibited Conduct: You may not copy, reproduce, distribute, republish, download, display, post, or transmit any material from this Website in any form without our express prior written consent. Unauthorized use of any trademarks, service marks, or trade names displayed on this Website is strictly prohibited.

  1. User Conduct and Account Responsibilities
    When interacting with our Website and booking our Services, you agree to:

Provide accurate, current, and complete personal, contact, and location information necessary for the execution of on-site services.

Maintain the confidentiality of any communication channels and accept responsibility for all activities conducted under your contact details.

Refrain from uploading malicious code, attempting unauthorized access to our digital infrastructure, or utilizing the Website for any unlawful purposes or fraudulent activities.

  1. Limitation of Liability and Disclaimer of Warranties
    Our liability and the operation of our Services are governed strictly by statutory provisions under German and European law.

Service Execution: We perform our moving and cleaning services with customary professional diligence and care. We do not warrant that our Website will be uninterrupted, error-free, or entirely free of harmful digital components at all times.

Liability Limitations: To the maximum extent permitted by applicable law, our liability for damages arising out of or in connection with these Terms or the provision of Services shall be limited to foreseeable damages typical for this type of contract. This limitation does not apply to liability for intent, gross negligence, injury to life, body, or health, or breach of essential contractual obligations.

Force Majeure: Neither party shall be held liable for any failure or delay in fulfilling service obligations if such failure arises from events beyond reasonable control, including natural disasters, severe weather conditions, labor disputes, utility failures, or government restrictions.

  1. Governing Law and Dispute Resolution
    These Terms and any contractual relationships arising out of or in connection with them shall be governed by, construed, and enforced in accordance with the laws of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods, without prejudice to mandatory consumer protection provisions of the European member state in which you maintain your habitual residence.

Consumer Dispute Resolution: The European Commission provides a platform for Online Dispute Resolution, which can be accessed at https://ec.europa.eu/consumers/odr. We are neither obliged nor universally prepared to participate in dispute resolution proceedings before a consumer arbitration board, though we strive to resolve any client inquiries directly and amicably via vendor@relotidyhollow.com.

  1. Changes to Terms
    We reserve the right to modify, amend, or update these Terms at any time to reflect operational adjustments, regulatory updates, or business developments. Any changes will become effective immediately upon publication of the updated Terms on this Website. Your continued use of the Website or booking of Services following the posting of modifications constitutes your acceptance of the revised Terms.